Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received by VI Media Group (hereinafter referred to vimediagroup.com) will only be used to fill your order. We will not sell or redistribute your information to anyone. All information is encrypted and saved in secure servers.

Cookies

Vimediagroup.com uses cookies to improve your site-wide experience. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Embedded content from other websites

Vimediagroup.com may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Vimediagroup.com uses Google analytics and Facebook pixel tracking to collect analytics data to better optimise your experience with the site.

What we collect and store

While you visit vimediagroup.com, we’ll track:

Pages you’ve viewed
Location, IP address and browser type: we’ll use this for purposes like fraud prevention
When you purchase from us, we’ll ask you to provide information including your name, email address, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number. Which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing, and shipping addresses.

We will also store comments if you choose to leave them.

Who we share your data with

Vimediagroup.com shares your data with;

Google analytics (for collecting analytics data)

Facebook (for retargeting via Facebook advertisements and collecting analytics data)

Mailchimp (for collecting email marketing data)

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on vimediagroup.com, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on vimediagroup.com or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. Also, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact information

For privacy-specific concerns please contact us at info@vimediagroup.com

How we protect your data

All sensitive information supplied to vimediagroup.com is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to support the safety of your personal information. All payments are processed through a payment service provider and are not stored or processed on our servers.